Please inspect your order upon delivery. If your merchandise arrives damaged, please contact Customer Service at (800) 866-9189.

 

If, for any reason, you are not completely satisfied with your purchase, you may return it in new condition. Merchandise must be returned within 90 days. We will exchange the item or give you full credit or a refund for the purchased price of the item by your original method of payment. Please allow up to 20 calendar days from the day you return your package for your return to be credited or exchange completed. Please allow up to 30 calendar days for orders returned from Canada.

The item returned must be unused, in its original packaging, in salable condition. Shipping and processing charges are not refundable.

Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.

Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow one or two billing cycles for the credit to appear on your statement.

Refunds will include product and tax amount only. In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, we will also include the shipping charges in your refund.

We cannot accept COD returns.

Personalized and other customized items are nonrefundable.

-To ensure that your return or exchange is processed correctly, please contact our customer care department at (800) 866-9189 or at customercare@shopmichiganhumane.org prior to shipping your return.